Child Services Manager

Posted on: July 9, 2024
This position is located in: Eagle Butte

Summary of Position

Under the direction of the Child Services Director, the Child Services Manager (CSM) will manage the day-to-day department services for the Sacred Heart Child Services Department. The CSM is responsible for leading and supporting the ongoing development and implementation of the Child Services Department and Sacred Heart Center Mission.  The CSM is responsible for the overall daily operations of the residential component of the Sacred Heart Center Child Services program and direct care staff. This is an exempt position.


Reports to Director of Child Services

Core Responsibilities

The primary functions of the CSM are to enhance the quality of care for the youth we serve and to promote continuity of care while the youth is in the care of Sacred Heart Center


  1. Responsible for overall department management of the Child Services (CS) youth services and programs, including ensuring compliance with all regulations, licensing, and contract requirements, and all program policies and procedures.
  2. Provides leadership to and supervision of CS staff, including all Youth Care Workers (YCW), the Supervisor, the Case Manager, the Administrative Assistant, and the Food Supply Specialist, and ensures the development and achievement of individual staff goals. Under the oversight of the CS Director, the CSM is responsible for developing, implementing, monitoring, and updating youth programs. Works in partnership with the CS Case Manager for youth treatment plans and reporting requirements.
  3. Responsible for managing and tracking the schedules for CS staff and coordinates with the CS Case Manager, Nurse, nurse assistant, and YCW Supervisor to ensure appropriate staffing for youth appointments and transports.
  4. Maintains a professional work environment to ensure each youth receives the appropriate services and that staff are trained to meet the changing demands of the program and shelter and meet licensing requirements.
  5. Coordinate, facilitate, and participate in weekly/bi-weekly meetings such as CS staff meetings, placing agencies, counselors, other service providers, and attorneys/prosecutors as needed, as well as coordinating cases with the CS Case Manager.
  6. Coordinate with CS Case Manager, and therapists in identifying and arranging educational groups and classes such as independent living skills, anger management, behavior management, etc.
  7. Provide oversight and assist with preadmissions processes, orientation, youth intakes, and assessment of newly admitted youths.
  8. Responsible for reporting concerns to the CS Director and/or the appropriate outside agency such as DSS, DHS, etc., where appropriate.
  9. Facilitate meetings with other agencies based on youth needs. (e.g. Work, Schools, Behavioral Health, Job Training, Independent Living Skills/ Facilities, treatment centers, etc.) and ensure staff work approved methodologies for each resident in securing needed services and resources.
  10. Provide general management of the CS budget, under the oversight of the CS Director, and ensure all spending is approved and in alignment with standards.
  11. Provide oversight of internal petty cash, incident reports, serious occurrence reporting, PQI, Staff Surveys, and other internal policies and procedures.
  12. Lead and manage staff meetings, coordinating with the CS Director, CS Supervisor, Nurse, and Case Manager.
  13. Provides other services and work duties as needed to meet the needs of the Sacred Heart Center and its ability to carry out its mission which will include calls for or about youth services outside regular working hours.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



  • Graduate from a Post-Secondary Vocational Technical program or college with appropriate certification or degree.
  • Maintain confidentiality in all departments
  • Computer skills, must possess basic computer skills including the use of Microsoft Word and Outlook with the ability to learn job-specific programs and software
  • Interpersonal skills, must be able to communicate effectively
  • Possess a valid South Dakota driver’s license
  • Pass Background checks.

Physical Demands

  • Uses both hands and wrists repetitively for prolonged periods.
  • Driving is required.
  • Some supervision may require standing for prolonged periods.
  • Regularly lift up to 25 lbs. and occasionally lift up to 50 lbs. without assistance; occasionally lift up to 75-100 lbs. with assistance.

Expectations of Hours Worked

At least 40 hours per week; will include weekend, evening, and on-call hours.