Mission Advocate

Posted on: May 31, 2023
This position is located in: Sioux Falls

Summary

The Mission Advocate is a multi-faceted position focused on revenue generation and exceptional donor service.  This is a nonexempt position.

Accountability

Reports to the Mission Advocate Supervisor

Core Responsibility

  • Represents St. Joseph’s Indian School and our mission in a positive and professional manner at all times, treating donors with the utmost respect – exceeding their expectations with every contact.

Responsibilities

  1. Comprehensively communicates verbally and in writing the mission, programs, and events of St. Joseph’s Indian School in an articulate manner.
  2. Successfully requests and secures financial contributions from active and lapsed donors.
  3. Conducts research of donor files to learn donor preferences, attitudes, and feelings towards our mission and programs.
  4. Participates in quality assurance reviews and calibrations as needed.
  5. Adheres to the posted schedule of arrival and break times to ensure adequate coverage while maintaining daily goals.
  6. Accurately documents Donor contact and updates required Customer Service software.
  7. Coordinates the processing of special donor requests to ensure prompt fulfillment.
  8. Fields incoming daily call volumes, meeting and exceeding productivity goals, delivering top-level performance, and achieving quality standards.
  9. Make outbound calls to donors on behalf of St. Joseph Indian School with the purpose of gaining funds and thanking a contributor for their donation.
  10. Utilizes the appropriate scripting and technologies to provide customers with professional and courteous call resolution.
  11. Participates in regular team meetings to discuss call results, donor feedback, etc.
  12. Performs other responsibilities as required by the Mission Advocate Supervisor.

Minimum Qualifications

  • High School graduate or equivalent.  College education or experience with non-profit preferred. 
  • Prior customer care experience is highly desired.
  • Must be able to successfully pass a criminal background check.

Skills

  • Strong organizational and interpersonal skills. 
  • Excellent communication skills, both oral and written. 
  • Ability to contribute to a positive and supportive work environment.
  • Ability to provide service excellence and empathy
  • Must utilize active listening skills, be detail oriented, and communicate effectively and accurately with the utmost professionalism. 
  • Must be able to multitask; maintaining verbal communication quality standards while adhering to internal procedures using a computer and a variety of systems.
  • Must be able to efficiently learn and use multiple internal computer applications. 
  • Basic typing skills required (35 wpm or more with high accuracy).
  • Must be able to work in a work environment of variable pacing.
  • Needs patience when dealing with donors.
  • Should be a self-motivated team player of excellent character and personal integrity.
  • Needs to display an energetic and enthusiastic personality.
  • Must be able to learn and demonstrate a general understanding of Native American culture.
  • Must be able to communicate the mission of St. Joseph’s Indian School in-depth.

Physical Demands

  • Uses both hands and wrists repetitively for prolonged periods
Apply Now